Imagine you are working as a human resource representative for a local hospital that employs over 2,000 employees

Imagine you are working as a human resource representative for a local hospital that employs over 2,000 employees. Your company wants to revise their onboarding and training plan to improve retention in the patient financial department that handles patient billing and finance arrangements. You have noticed significant turn-over in this department, and most employees that quit have a finance background, but no customer service experience.

For your proposal, you’ll need to research job postings for billing/customer service types of jobs, and create an improved job posting to ensure you are recruiting the appropriate candidates. You’ll also need to develop an initial training plan to present to your senior leadership.

Part 1: Job Posting

Create a sample job posting with a position description, job requirements, and position duties. Your sample positing needs to be a minimum of 250 words.

Position: Patient Financial Services Counselor

Part 2: Training Plan

Next, you’ll need to create a training plan to ensure your new employees are ready to work with the delicate situations patients and their families face when they have a balance due.

Your training plan will need to be a check-list style plan to introduce your new employees to their position and the company. Your plan should be a minimum of 250 words.