A new performance appraisal system has been put in place for people working in a home improvement store sales operation
A new performance appraisal system has been put in place for people working in a home improvement store sales operation. Employees will be evaluated on a variety of factors including attendance, how well they have met targets for knowledge of different types of merchandise in the store, ability to work as part of a team, and how well they perform various in-store functions such as stocking merchandise and rotating inventory.
Several of the employees are older, having retired from other professions. They have expressed concern that the evaluation approach is biased in favor of younger employees who have an advantage when it comes to the physical aspects of the job.
1. Describe how you would handle the concern.
2. In your opinion, what benefits and risks do performance assessments present?
For your citation, you might use articles that show examples of how performance appraisal systems can bias results in favor of certain classes of workers. You can also find articles from experts that suggest solutions.
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