Please read the scenario below, and then answer the questions that follow in a 3-page analysis. The questions will guide your analysis of the situation, but they need to be presented as part of a summary to the hospital CEO.
Watch the following video, and then prepare an analysis using the questions below (CareforCustomers, 2018):
WATCH THIS VIDEO : https://www.youtube.com/watch?time_continue=2&v=Yr3MQ4UM1Ng&feature=emb_title
- According to the producer, workforce management is a difficult area to get right. In the same vein, if the staff are not well-scheduled, it may lead to many managerial problems. What issues are considered or implied in the video?
- Workforce management plan mapping consists of five major areas. Under the hospital contact center staffing, the producer explains that workers do not actually get 40 hours a week of productive work. How did the producer describe productive working time?
- The producer noted that a lot of time is wasted by employees doing other things, which cuts into the company or hospital’s productive time. Managers should be aware of such activities and manage them well. How should employee lunch breaks be managed?
- In managing healthcare workforce time, the producer noted that the manager must be aware of several facts, some of which are beyond the employees’ control. To be effective, managers should be aware of what facts?
- The producer noted that the manager must plan for and keep track of attrition within the company. What is attrition by staff?
Submitting your assignment in APA format means, at a minimum, you will need the following:
- Title page: Remember the running head. The title should be in all capitals.
- Length: 3 pages minimum
- Abstract: This is a summary of your paper, not an introduction. Begin writing in third person.
- Body: This begins on the page following the title page and abstract page and must be double-spaced (be careful not to triple- or quadruple-space between paragraphs). The typeface should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics, except as required for APA-level headings and references. The deliverable length of the body of your paper for this assignment is 5 pages. In-body academic citations to support your decisions and analysis are required. A variety of academic sources is encouraged.
- Reference page: References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format using appropriate spacing, hanging indent, italics, and uppercase and lowercase usage as appropriate for the type of resource used. Remember, the Reference page is not a bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.
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