Module 02 Content Social media has changed the way that companies do business and interact with customers; it

Module 02 Content

1. Social media has changed the way that companies do business and interact with customers; it has also changed how customers interact with and provide feedback to companies. For this assignment, you need to identify one popular social media website and select a company that utilizes this site on a regular basis to interact with its customers. Then, write a 1-2 page paper that addresses the following:
   • Review the company's page on this social media site and explain how they use the site to provide customer service, respond to customer concerns, and highlight customer satisfaction.
   • Based on your review, provide an example of one situation where the company used the site to address a customer concern or complaint.
   • Finally, describe some specific ways that you would use social media to enhance customer service and improve communication with customers if you were in charge of customer service for the company.
   • Your submitted assignment should be proofread for correct spelling, grammar, and punctuation.

     Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

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