As an IT manager
As an IT manager, you will have an impact on the technology decisions made by your organization and will often be asked to put together business proposals to provide solutions for the organization, as well as for existing or prospective customers. For this assignment, you will create a proposal for the following scenario.
Scenario
ABC Corp is a software company with a staff of fewer than 50 employees and a very large client base. The company is currently using an in-house proprietary customer relationship management (CRM) system that is reaching its maximum capacity. Additionally, ABC uses a web portal for their sales team to enter contracts, and a product enhancement database to capture defects and enhancements requested by customers. The systems contain redundant customer data that needs to be centralized. The systems have many silos that have resulted in an inefficient work-flow process for users, missed sales opportunities, and poor customer experiences because of the inability to access all customer data in one place. The company is in search of a scalable solution that streamlines operations and improves customer relations.
Include the following information in your IT Proposal.
Analyze the current information system in place at ABC Corp and its role in the current challenges identified.
Describe the challenge(s) presented in the scenario and the impact of the challenge(s) to the organization. Include any potential data security issues that could occur as a result of the current information system.
Create an information system for implementation at ABC Corp that will solve the identified challenges.
Explain how the proposed information system solution will solve the problems. Support your statements using the textbook and/or other credible sources.
Evaluate your proposed system and explain why the proposed solution is the best approach including issues of scalability, streamlining of operations, and cost effectiveness. Support your statements using the textbook and/or other credible sources.
Explain how the proposed information system solution will ensure data quality and security. Support your statements using the textbook and/or other credible sources.
Distinguish among the hardware components, operating systems, programming languages, programs, and applications your proposed solution will contain.
Create a high-level diagram of the major elements that are required for implementing the solution.
Evaluate the systems development life cycle (SDLC) process as it relates to your proposed solution, and describe how you would implement it in the development.
Determine the approach you will use for implementing your proposed solution, by revising the SDLC diagram you created in Week Four. Include the revised diagram in your proposal.
The IT Proposal. I have attached a doc with the SDLC diagram
Must be eight to ten double-spaced pages (2,400 to 3,000 words) in length (not including title and references pages) and formatted according to APA style
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