What Governance mechanism need to put in place to ensure common customer data

Please see paper details below and the enclosed PDF for the case study Topic to answer the questions required:

MINI CASE: Building Shared Services at RR Communications

The Mini Case can be found in the IT Strategy textbook for this course in page 156.

Using the Case Study Template format found in the Files folder, submit your analysis to the following discussion questions:

List the advantages of a single customer service center for RR Communications

Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center

Is it possible to achieve an enterprise vision with a decentralized IT business unit?

What business and IT problems can be caused by lack of common information and an enterprise IM strategy

What Governance mechanism need to put in place to ensure common customer data and a shared customer service center? What Metrics might be useful?

Your case study should be no more than five pages long, including the title page.

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