Module 7: Discussion Forum
Answer the following questions. Within your post, support your responses with information from at least one peer-reviewed/scholarly source (not older than 3-5 years) from CSU Global online library or the Internet, and provide the full reference at the end of your post. Use APA guidelines to format your references. Your total word count must be at least 300 words excluding the original questions.
Within the workplace, conflict resolution can take many avenues and forms. Of course, the optimal approach is for one’s manager – or Human Resources – to resolve the conflict at the lowest-possible level. In absence of that circumstance, some organizations offer mediation and arbitration as forms of dispute resolution. With that as a background, please address the following:
How are mediation and arbitration similar in resolving conflict?
How are mediation and arbitration different in resolving conflict?
What are the ramifications (or effects) of using mediation and arbitration to resolve conflict, for both the employee and the organization?
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