. Discuss what issues you will need to be concerned with in order to effectively

1) You are a restaurant manager who is conducting a coaching discussion with one of your servers. Focus of the coaching: the server has repeatedly failed to complete store-closing operations before leaving for the night. Case in point is that the tables are never cleared, and the morning shift is forced to clean up the mess.

You have conducted a coaching analysis, and you have determined that the server is able to complete these responsibilities, that all obstacles to doing so have been removed, and that this is an important part of a server’s job in your restaurant.

Describe how you would encourage the server to agree that a problem exists, and what you would do if the server refuses to acknowledge that a problem exists.
Describe the options available to you in dealing with this situation. Which options would you select? Support your choices….

2) You have agreed with upper management to provide a “Train and Coach the Trainers” element for your new HRD program. Discuss what issues you will need to be concerned with in order to effectively and efficiently train and coach the trainers. Discuss issues that may arise pertaining to such things as: “peer training”, “coaching”, and “mentoring.” How can you ensure motivation connected with the training topic? How can you ensure “Transfer of Training”? Suggest follow up training topics which may help to ensure trainees remain up-to-date in their abilities and skills connected with the topic.