Describe the leadership style of the organization’s management.
Prepare a report discussing your experience working in the hospitality industry.
The paper is to be a maximum of 3 pages long, 1.5 line spacing, 12 font size, 1” margin on all sides.
Organize your paper into three sections using subtitles for each section.
Section I: Organization ( Suggested length for Section I is half a page)
Describe the organization in which you worked and the position you held.
Section II: Select ONE of the following topics and discuss your learning experiences relative to it. ( Suggested length for Section II is 1 to 1 ½ pages)
A. Service Quality to Customers/Guests: Does the organization have an explicit service philosophy and if so, what is it? How well is it implemented? What, if any improvements can you suggest to this organization in the area of customer service/satisfaction?
B. Organizational Culture for Employees: Critique the organizational culture relative to employee treatment. What improvements, if any, can you suggest to this organization in the area of employee treatment/relations?
C. Professional Ethics: Does the organization have an explicit code of ethics or values statement? If yes, how well is it disseminated and implemented? Give an example of an ethical issue you encountered or observed. How was it handled? What did you learn from this?
D. Leadership: Describe the leadership style of the organization’s management. Was it effective? What improvements, if any, can you suggest to this organization relative to the leadership style of its managers?
Section III: Impact (Suggested length for Section III is 1 to 1 ½ pages)
How did this experience impact your future career goals? Did it reinforce your existing plans? Did it motivate you to re-think your career aspirations?
Company: Sunshine Travel Boston
Position: Front Desk Supervisor
Company Website:http://www.sunshineboston.com/english/
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