With reference to Chapter 4- Business Processes, consider a process map you are familiar with. See the example on page 80 figure 3.5 of the bluebird cafe.
Please provide a process mapping of a business process you have experience with on a day to day basis. Examples can include a store you visit, a restaurant, visiting CSUSB, a place of employment, ect.
Perform a write up which maps the process with the customer as the focal point. Feel free to reference Figure 4.5 on page 80 as a guide. No requirement to actually map this, as the format is a discussion.
Please ensure a minimum of 500 words with two cited sources.
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