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| Date Graded |
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02/21/16 |
| Examination |
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| Grade |
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60 |
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Document ID
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Question Number |
Your Answer |
Answer |
Reference |
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1. |
A |
Incorrect |
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2. |
C |
Incorrect |
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3. |
A |
Correct |
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4. |
D |
Correct |
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5. |
B |
Incorrect |
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6. |
C |
Incorrect |
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7. |
A |
Correct |
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8. |
D |
Incorrect |
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9. |
C |
Correct |
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10. |
A |
Correct |
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11. |
A |
Incorrect |
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12. |
C |
Incorrect |
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13. |
A |
Correct |
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14. |
B |
Correct |
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15. |
A |
Correct |
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16. |
D |
Correct |
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17. |
D |
Correct |
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18. |
C |
Correct |
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19. |
B |
Correct |
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20. |
C |
Incorrect |
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| Questions Answered Incorrectly |
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| 1. Which one of the following systems context models uses a contemporary triad and illustrates essential elements of organizational effectiveness? |
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| Student Answer: A |
| Answer: Incorrect |
| Reference: |
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| 2. A quality manager asks why medical errors are increasing. By asking this type of question, you can deduce that she’s most likely at which stage? |
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| Student Answer: C |
| Answer: Incorrect |
| Reference: |
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| 5. A systems manager comes to work in the morning after his night team had a long night of system issues. The manager stops one employee in the hall to ask what happened during the evening shift. The employee shouts, “I quit!” and storms out, slamming the door. This scenario is best described as an example of |
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| Student Answer: B |
| Answer: Incorrect |
| Reference: |
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| 6. When desired healthcare outcomes are consistent with professional knowledge, then the organization has achieved |
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| Student Answer: C |
| Answer: Incorrect |
| Reference: |
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| 8. A patient’s discharge status prognosis is “good.” This prognosis is an example of |
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| Student Answer: D |
| Answer: Incorrect |
| Reference: |
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| 11. Which one of the following systems context models provides a “big picture” look at healthcare across a broad view of different influences on a system? |
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| Student Answer: A |
| Answer: Incorrect |
| Reference: |
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| 12. A manager was dissatisfied with the results of her study, so she reexamined and reframed the study. In doing so, she practiced |
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| Student Answer: C |
| Answer: Incorrect |
| Reference: |
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| 20. A patient comes to the respiratory therapy department for a breathing treatment. This is an example of a/an |
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| Student Answer: C |
| Answer: Incorrect |
| Reference:
Achieving Quality Results in Complex Systems: Part 1
| Date Graded |
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02/21/16 |
| Examination |
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| Grade |
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40 |
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Document ID
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Question Number |
Your Answer |
Answer |
Reference |
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1. |
C |
Correct |
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2. |
B |
Correct |
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3. |
D |
Correct |
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4. |
A |
Correct |
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5. |
C |
Incorrect |
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6. |
B |
Incorrect |
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7. |
D |
Correct |
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8. |
C |
Incorrect |
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9. |
C |
Incorrect |
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10. |
C |
Incorrect |
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11. |
C |
Incorrect |
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12. |
B |
Correct |
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13. |
C |
Incorrect |
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14. |
A |
Incorrect |
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15. |
C |
Incorrect |
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16. |
D |
Incorrect |
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17. |
A |
Correct |
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18. |
A |
Incorrect |
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19. |
C |
Incorrect |
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20. |
A |
Correct |
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| Questions Answered Incorrectly |
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| 5. Which part of the SMART goal system requires perspective and context to be useful? |
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| Student Answer: C |
| Answer: Incorrect |
| Reference: |
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| 6. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct |
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| Student Answer: B |
| Answer: Incorrect |
| Reference: |
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| 8. Policies established by organizations that oversee and guide the healthcare industry are _______ policies. |
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| Student Answer: C |
| Answer: Incorrect |
| Reference: |
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| 9. Which part of the SMART goal system can limit innovations or breakthroughs? |
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| Student Answer: C |
| Answer: Incorrect |
| Reference: |
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| 10. Which part of the SMART goal system can make an organization stay at the current ability levels of employees? |
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| Student Answer: C |
| Answer: Incorrect |
| Reference: |
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| 11. Creating new positions and conducting training for new employees instead of identifying the underlying cause of problems is an example of |
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| Student Answer: C |
| Answer: Incorrect |
| Reference: |
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