Describe the two major priorities for case managers How have they changed during the past decade? How have they remained the same?

Consider a health care organization and discuss measures that might be selected for a balanced scorecard. Explain the rationale for selection of each measure and describe how leaders could ensure a balance of measures. Next discuss how leaders can remain informed regarding the current status of the organization considering at a minimum volume financial quality and satisfaction measures.
It is the year 2020. Describe the two major priorities for case managers. How have they changed during the past decade? How have they remained the same?
As the manager of a large ambulatory surgery program you want to assure that the program is competitive and maximizes its success. A part of the analysis process will be that of benchmarking. Define the steps you would utilize in the benchmarking process. What factors would you consider and why? How would you implement the investigatory process? What ratios if any would be the most important to include?
The Institute of Medicine has established basic principles to guide decision making for health care institutions. These are often called the STEEEP principles. List the principles and explain what each principle means.
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