PJM440 MOD8 Peer Responses to a Discussion PostPlease reply to both POST1: and POST2: in at least 250 wordsOriginal post:Consider functional, pure-project, and hybrid organizations. What is therole of top management in the implementation of total quality? Whatabout middle management? Should they be different? Why or why not?POST1:Totallyquality should not be the same for every organization. Eachorganization has a different culture and different vision so theirquality management will vary. The role of top management is to be theleader of the organization. That being said, the term “leader” is broadand can be used as a title for several different people within theorganization. As Goetsch & Davis (2014) state, all supervisors,managers, directors, vice presidents, and the CEO must be a leader butthat doesn’t mean they necessarily know how to lead. The role of leadersor top management in total quality is to pull rather than push thegroup in which they are in charge of, understand where they want to go,set their vision, and get the organization on the right course toachieve that vision, are courageous and trustworthy, and helping othersdo their jobs with pride.Although middle managers have a different role in total quality,their part is still very important. The middle managers deal with theprocesses, facilities, and equipment put in place by the highermanagement. Instead of developing the vision and objectives of thecompany like higher management, the middle managers initiate the culturechange required by total management. Because they are more in controlof the actual processes and ground level work, they also face thegreatest obstacles and are harder to sell on the idea of total quality(Goetsch & Davis, 2014). It’s important to have both top and middlemanagement to create a total quality environment so that top managementcan develop and define the processes while middle managers help toimplement the process and lend their hand in other ideas.References:Goetsch, D. L., & Davis, S. (2014). Quality management for organizational excellence: introduction to total quality. Pearson.POST2:Infunctional organization is an organization that is compartmentalizedinto specialty areas. The role of top management is to be able tocontrol their respective specialty unit, i.e. marketing department,sales department, etc. The role of middle management may be to controlsubgroups within that specialty department and report to the top of themanagement level of their respective department. They are different inauthority because top management has the most influence of hisrespective department, while middle managers’ control is more limited totheir subgroup (and even some of those decisions may need to be agreedupon by the top management).Pure Project organizations have project managers assume ultimatecontrol of a particular project. They are able to delegate tasks towhom they want in order to complete the respective project. The middlemanager’s role is to make sure that the project manager’s wishes areexecuted properly. The roles of the project manager and the middlemanagers should be different if the project manager is highlyexperienced in coordinating a certain project and only needs individualsthat are competent to complete the tasks required effectively. Hybrid organizations have managers of different sectors, fromprivate, public, and voluntary. It is a very unique structure thatallows for top management to have their own respective sectors tomanage, while middle managers can coordinate subgroups within thosesectors. Their roles should be different in order to match their scopeof influence and be able to better coordinate resources when possible tomake sure that the organization is thriving overall.Goetsch, D. L., & Davis, S. (2014). Quality management for organizational excellence: introduction to total quality. Pearson.
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