Answer the questions based on a case study given below:Case

Answer the questions based on a case study given below:Case Study 1 (Total 5 Marks)One of the IT Support experts have been interviewed to get knowledge about troubleshooting the printerinstalled in the workplace. By codifying and transferring this knowledge to the other staff members in thecompany will make it easy for them to troubleshoot the printer without the need of the IT Support person,at least in the early stages. After capturing the knowledge from the IT Support expert, the following reporthas been created:• If the printer does NOT print, the red light is flashing, and the printer is recognised by thecomputer then check for paper jam or ink.• If the printer does NOT print, the red light is NOT flashing, and the printer is NOT recognised bythe computer then check the computer-printer cable connection.• If the printer does NOT print, the red light is not flashing then the technical support person shouldbe called.To make this knowledge easy to use by the staff members it should be codified.a) Codify this knowledge by utilising decision table technique.(2.5 Marks)b) Convert the produced table into a decision tree.(2.5 Marks)MITS5505 Case StudyCopyright © 2020 VIT, All Rights Reserved. 3Case Study 2 (Total 10 Marks)a) A company is about to lose two of its key people due to retirements. One individual ishighly outgoing, very social and has been actively involved in a variety of trainingactivities. The other individual prefers to be given a list of questions that he will have toanswer before each interview and seems fairly reluctant to embark upon the project.Outline a knowledge capture strategy for each of these individuals. How approach willbe differing? What do you anticipate to be the major obstacles with each of the personsinvolved? How would you select the best techniques considering these obstacles?(5 Marks)b) The same organization has also requested a long-term knowledge continuity strategy toensure that knowledge is not only captured from key departing individuals but that thisknowledge is coded and retained in organizational memory systems. Outline how youwould develop and implement such a strategy. Describe the key techniques you woulduse and justify your selections.(5 Marks)