Process Improvement Proposal
Instructions
In your proposal, use specific language and include evidence-based concepts from peer-reviewed literature, including a minimum of four outside peer-reviewed sources. Communicate information and ideas clearly, accurately, and concisely, including reference citations and using correct grammar. Include the following in your proposal:
Describe the selected organization, including its vision and mission.
Analyze the company using any adaptation of the Kaplan and Norton balanced scorecard framework that fits your selected organization. Refer to the materials in the Resources.
Communicate vision, strategy, objectives, measures, targets, and initiatives for each of the following four elements through a macro-level discussion:
Financial performance measures.
Internal business processes.
Learning and growth.
Customer satisfaction.
Convey the organization’s values through an ethical, organizational, and directional strategy.
Recommend evidence-based and best practices for monitoring and improving discussions.
Generate one recommendation for each of the following:
Process improvements.
Quality improvements.
Organizational efficiency.
Learning implementation.
Implementation and evaluation.
Additional Requirements
Written communication: Written communication should be free from errors that detract from the overall message.
APA formatting: Resources and citations should be formatted according to APA style and formatting guidelines. Use APA format for all of the following:
Cover page.
Abstract.
Table of contents, including a list of figures and tables.
Headings and subheadings.
Reference list.
Number of resources: A minimum of 6 resources. The following Norton and Kaplan articles will serve as two resources.
The Balanced Scorecard: Measures that Drive Performance.
Linking the Balanced Scorecard to Strategy.
Length of paper: 68 typed double-spaced pages.
Font and font size: Arial, 10-point.
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