37398For this Discussion, you focus on the Social Work Supervision Trauma Within Agencies case study.
By Day 3
Post an explanation of the types of skills the social work administrator demonstrated as she addressed the problem of Carla’s absence at work and the trauma-related events that followed. Be sure to include an analysis of the administrator’s use of conflict resolution skills. Finally, identify one aspect of the case study that would be most challenging to you if you were the administrator, and explain why?
***Please use the these reference***
Northouse, P. G. (2018). Introduction to leadership: Concepts and practice (4th ed.). Washington, DC: Sage.
Review Chapter 10, “Listening to Out-Group Members” (pp. 217-237)
Chapter 11, “Managing Conflict” (pp. 239-271)
Chapter 13, “Overcoming Obstacles” (pp. 301-319)
Zelnick, J. R., Slayter, E., Flanzbaum, B., Butler, N., Domingo, B., Perlstein, J., & Trust, C. (2013). Part of the job? Workplace violence in Massachusetts social service agencies. Health & Social Work, 38(2), 75–85.
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