Conflict Management
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Required Resources
Read/review the following resources for this activity:
Textbook: Chapter 10
Lesson
Minimum of 1 scholarly source (in addition to the textbook)
Initial Post Instructions
For the initial post, address the following:
How can you manage your emotions in a conflict situation so that you remain aware of how you are communicating and listening?
When you have a conflict with someone with whom you only communicate online (instructor, another student, online customer service, etc.), how do you resolve your conflict? What is appropriate, and what is not?
When you have a conflict with someone you see face-to-face, how do you resolve your conflict? What is appropriate, and what is not?
Follow-Up Post Instructions
Respond to at least two peers or one peer and the instructor. Further the dialogue by providing more information and clarification in all your responses.
Writing Requirements
Minimum of 3 posts (1 initial & 2 follow-up)
APA format for in-text citations and list of references
Grading
This activity will be graded using the Discussion Grading Rubric. Please review the following link:
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