This is a case about the government’s failure in building a working website for the new healthcare.gov initiative.
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This is a case about the government’s failure in building a working website for the new healthcare.gov initiative. what you might have done if you were part of this team. here are the 5 questions.
1. SETTING THE STAGE …. What is healthcare.gov and what was the issue?
2. THE DASHBOARD What did it look like (originally)? Why is it important? How healthy was it? What changes might you have made?
3. The ROLLOUT.. Was it done all at once or phased? What are the advantages and disadvantages of each type of launch?
4.LEADERSHIP & TEAMWORK … Who was leading all this? How passionate was the sense of urgency? Was there a functioning team? How was the communication? How important do you think leadership and teamwork is to a successful product or service launch?
5.DATABASE BOTTLENECK and SCALABILITY
How scalable was the system? What were the technical issues? Why is scalability important in our launches?
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