List five physical signs and five emotional/mental signs that can show a person has unmet needs.
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Knowledge Questions
Q.1 List five physical signs and five emotional/mental signs that can show a person has unmet needs.
Q.2 Explain how observing your customer carry out basic tasks and activities can help you gather information to confirm the scope and nature of unmet needs.
Q.3 Identify three people/professionals that you may need to involve in a client’s assessment. Briefly explain what each party can bring to the assessment, in terms of knowledge, skills, and experience.
Q.4 Explain why it is important to analyse current and past support/care plans, before developing a new plan.
Q.5 Describe three client rights outlined by the Australian Charter of Healthcare Rights that you should consider when developing strategies.
Q.6 In what situations will you need to take more control of decisions making or a directive approach – setting limits, boundaries, and strategic direction.
Q.7. Why is it necessary to include a crisis response plan in the main body of the care/support plan?
Q.8. Describe why ethics are so important in developing appropriate responses to clients’ situation. Give three examples of ethical requirements in your organisation.
Q9. Why might it be important to consult with key stakeholders as part of the planning process? Give three examples of key stakeholders in a typical case.
Q.10. Describe what information needs to be included in support plan documents. Consider what information is needed by the key parties involved in its implementation.
Q.11. Describe how you monitor the effectiveness of strategies put in place to support a customer with unmet needs?
Q.12. How can you determine the level of intrusion on a client’s dignity and self-esteem?
Q.13. Explain the steps you would take to review a support/care plan that you have written.
Q.14. Give five examples of reports or documents that you might need to prepare in the course of your work. How often would you update these records?Q7
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