Use communication skills to establish trust and build rapport ” and the APHD
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Get it written →“BSBCUS201 Study Guide”, topic “Use communication skills to establish trust and build rapport ” and the APHD “Release of Information (Client Request) Form”, to complete this task
Create a script of how you would respond to David
Review your script ensuring you made appropriate use of the following:
Greets and politely acknowledges David’s issue.
Explains why the records cannot be immediately accessed.
Explains how and when the records can be assessed.
Refers to the correct APHD documentation.
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