Emergency Room department at a local hospital. Customer/patient surveys have indicated very low patient experience scores on several criteria
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Get it written →Assume you work in the Emergency Room department at a local hospital. Customer/patient surveys have indicated very low patient experience scores on several criteria. In your role as QI agent, You’ve been tasked with improving the situation.
Describe the approach you might take to pull together an effective QI team from staff who might already feel overworked.
Describe how you could leverage process data and observations to convince them to get involved in the QI efforts?
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