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March 18, 2021

1st-After reading about improving the customer experiences (Chapter 14

1st - After reading about improving the customer experiences (Chapter 14 in the IT Strategy textbook), map and explain in your own words how your organization or a company mapped the customer experience. Add your overall thoughts in the second paragraph.

Example of a journey mapping - Customer Journey Mapping 101

https://www.paldesk.com/customer-journey-mapping-101-the-purpose-benefits-and-positive-outcomes/

Keep in mind that your audience knows nothing about strategically planning a customer experience. Keep your writing simple, clear, and precise.

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