Walden University Submit An Analysis of the Customer Service Issues at Starbucks

Part 2: Applying Systems Thinking Concepts

For Part 2 of your improvement plan (pp. 5–7), address the following:

Analyze how the concept of mental models is present at Starbucks and how this concept either negatively or positively affects the customer experience.

Analyze how the concepts of team learning and of building a shared vision could benefit Starbucks in terms of improving the customer experience, thereby improving customer satisfaction.

Propose a minimum of three recommendations, based on your analysis, that might improve the customer experience at Starbucks. Explain why. 

• Executive Summary
• Provide Christine Day with an executive summary (p. 1) of your findings and recommendations for improvement. Address the following in your executive summary:
• Clearly identify the purpose of the improvement plan.

Summarize the cause(s) of the low customer satisfaction (referencing the causal loop diagram in the main report).

Concisely synthesize the recommendations to improve customer satisfaction.

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