What would you do in this situation if you were Steven? What would you do in this situation if you were the CEO? What would you do in this situation if you were a custom

An Ethical Dilemma at Tasty Burger – Student Led Teaching Project

Fictional Case by Ferrell, Fraedrich, & Ferrell. Business Ethics: Ethical Decision Making and Cases, 10th Edition. p127

Steven, a junior at Texas University, just started working part-time at a local fast food restaurant chain. Although not his dream job, it paid for tuition and books, and the restaurant gave him the flexible schedule he needed for school. After a few months, Steven found he got along well with all of his co-workers, but it was apparent they did not respect the company or the management. The employees made fun of their bosses and treated the work area like a playground. In some respects, Steven thought it was a fun environment to work in, especially after hours when management was gone for the day. They played their music loudly, laughed, and talked with one another during the down times instead of cleaning up their work areas like they were supposed to. Despite the fact there were ethical policies telling employees how they were expected to act in the workplace, these policies never seemed to be enforced

One day, while working with his co-worker Julie on the food assembly table, Steven saw Julie accidentally drop a meat patty on the floor. Without so much as a flinch, she bent down, picked up the patty, stuck it back on the bun, and wrapped it up. It happened so fast that Steven wasn't even sure he had seen right—especially since Julie had done it so casually. Steven watched in dismay as another worker took the hamburger out to the customer.

Over the next few weeks, Steven saw others, including the shift supervisor, do the same thing with burgers and other products. Once, an entire cheeseburger hit the greasy floor, was picked up, and was taken to the customer. This time the customer complained the burger tasted funny and sent it back. Steven noticed other unsanitary practices such as employees not washing then hands between handling meat and vegetables and not washing utensils between uses. Obviously, such practices were against company policies and, if reported, the supervisors in charge could get in trouble and the restaurant would face investigations from the health department. However, there was ample opportunity for things like this to occur. There was no one watching them, and the shift supervisor also engaged in these activities. Steven felt it was the company's responsibility to hire good people, so they were to blame if these things happened.

One day, Steven approached Julie and asked, "Why do so many people here serve food that has fallen on the floor to customers?"

Julie thought about it briefly as though she had never considered it before and replied, "l guess it's because it would take too much time to get another beef patty out of the freezer, cook it, and serve it to the customer. This is a fast food restaurant, after all, and I'm not interested in hearing customers complain about the time it takes for them to get their food. Besides, the restaurants with the fastest service get a bonus from corporate headquarters. Last year the supervisors rewarded us with some extra money for doing our jobs so quickly.”

Steven was somewhat taken aback by the honest reply and asked, "Wouldn't you be disgusted if you were served dirty food at a restaurant?"

This time Julie's response was quick. She said, "What I don't know won't hurt me." She walked off.