Effective Change Manager: What Does It Take?

Tricia Griffith changed the organizational culture at Progressive, a large auto insurance company, whose business was facing a number of challenges, including climate change, and self-driving vehicles. Griffith was an unusual CEO, having worked her way up in the company over the course of 30 years, after starting as a trainee claims adjuster. Check out this interview with Tricia Griffith: https://www.youtube.com/watch?v=nAr5JQDkHzY In your original post: What did Griffith do to be known as an effective change manager? Why does Griffith go and sit and eat with random employees? How does this impact her ability to communicate change? When Griffith is asked about where Progressive will be 5-10 years from now, what does her answer say about her as an effective change manager? Please turn each question into a header and answer below.

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