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List aspects of your previous professional and personal experiences that led you to want to pursue a degree in sociology. In the program, what subjects have you most/least enjoyed studying? What are some of your greatest accomplishments in terms of learning and building new skills? Review the Bureau of Labor Statistics’ Occupational Outlook Handbook for sociologists. Describe at least three potential career paths you would be interested in pursuing with your sociology degree or specific ways in which your sociology degree can be integrated into your current career path or other areas of your professional life (volunteer activities, service, etc.).

List aspects of your previous professional and personal experiences that led you to want to pursue a degree in sociology.
In the program, what subjects have you most/least enjoyed studying? What are some of your greatest accomplishments in terms of learning and building new skills?
Review the Bureau of Labor Statistics’ Occupational Outlook Handbook for sociologists.
Describe at least three potential career paths you would be interested in pursuing with your sociology degree or specific ways in which your sociology degree can be integrated into your current career path or other areas of your professional life (volunteer activities, service, etc.).

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Should a year of military service after high school be required for all U.S. citizens? * Do you think vigilante superheroes are good role models for children? Why or why not? * In many countries, students are required to clean their classrooms at the end of the day as part of their responsibilities at school. Should students in the United States be responsible for keeping their schools clean? * Are improvements in artificial intelligence more helpful or harmful to American workers? * Think of a movie or television show that you think is underappreciated by the public. What do people misunderstand or fail to notice? Write an essay arguing why this movie or television show should be appreciated more. * Division I college football should expand its playoff to eight teams. * Now that electronic payments and credit cards are so common, should the United States continue to use paper money? As the manager of a customer service call center, you are evaluating the quality of the call centers operations. One of the most important metrics in a call center is time in queue (TiQ), the time a customer?waits before a customer service representative (CSR) comes on the line to help. To provide the best customer experience, you want your customers’ wait to be less than the 2.5-minute (150 seconds) industry standard. You know that when they wait for too long, customers are more likely to have a negative experience or hang up before being helped. Another metric you measure in the call center is the handling time, or service time (ST), the amount of time a CSR spends servicing the customer. Last months average ST was approximately 3.5 minutes (210 seconds). Your industry experience tells you that the average ST can be influenced by a CSRs level of training, amount of experience, and whether the CSR can provide a resolution to the issue quickly. Recently, you tested a strategy to have callers identify the type of issue they are calling about and then route calls to CSRs with expertise in that issue. The new protocol (PE) is being tested side-by-side with the current protocol (PT) to see if ST is improved with this strategy.?The regional director was hesitant to test the PE protocol for two weeks, already concerned about the customer experience, but agreed to the test. After the first few days, the regional director is anxious to know the results and asks you to send a report. You ask the user experience (UX) team to pull a report for the TiQ and ST for both protocols to analyze. Preparation Review the call time analysis provided by the UX team. You may also review the call time data in Excel if desired. Assessment Deliverable Write a 350- to 700-word email, or memo, about the PE and PT test results after the first few days. Address the following in your email: You

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