Mr Chiam Lai Hock has been a loyal and hardworking employee to the Hamilton Hotel in Orchard Road for the past thirty-five years. He has developed a good command of the English lan

Mr Chiam Lai Hock has been a loyal and hardworking employee to the Hamilton Hotel in
Orchard Road for the past thirty-five years. He has developed a good command of the English
language and has stood by the main door of the hotel for the last twenty years. However, a recent
stroke has left him with a limp in his right leg. After his return, his service has been relatively
slower. The service manager of Hamilton Hotel, Mr Randolph, felt that Mr Chiam will incur
additional medical expense to the company as he is aging and working slower day by day.
Hence, Mr Randolph wanted to fire him. One fine day, Mr Chiam fell and broke his leg while
opening the door of a limousine. Mr Randolph refused to pay his medical fees and fired Mr
Chiam after this. Mr Chiam felt that this was in breach of his employment contract and that he
has been unfairly discriminated by the company because of his age. Mr Chiam wants to sue the
hotel for his medical fees and unfair dismissal. In a parting shot to the hotel, Mr Chiam obtained
a detailed listing and private information of all high value customers of Hamilton hotel and
passed them to his new employer, Broadway Inn Hotel. Provide a detailed analysis of the case
presented on the Legal responsibilities of hospitality operator to guests.

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