Operations Improvement Plan

Background is provided in Document (Presentation 1)-

It is now time to think about how to take the operations into the next stage of the Hayes and Wheelwright Four Stage model and make it a means to deliver superior value to customers.

Overall, your report critically analyses and evaluates one process (or operation) in an organisation and proposes two well-justified recommendations for improvement. The organisation can be the one you worked on for the first assessment, or can be any other organisation from service, not-for-profit, public, manufacturing, etc. you are familiar with.

Specifically, you need to:

• Clearly describe the selected process (or operation) so that the reader can clearly understand it. Please ensure you present a process (or network) map to support your discussion. If the process is large, you may focus on only a part of it, i.e. delimit the scope.
• Clearly describe the selected process (or operation) and its characteristics so that the reader can clearly understand it. If the process or operation is large, you may focus on only a part of it (i.e., delimit the scope).
• Critically analyse and evaluate the selected process (or operation) using relevant operations management principles taught in any two of the following topics:

• • Process design (Discussed in Week 3)
  • Supply chain management (Discussed in Week 4)
  • Lean synchronisation (Discussed in Week 4)
  • Risk and resilience (Discussed in Week 6)
  • Sustainability (Discussed in Week 6)
  • Digital transformation and Industry 4.0 (Discussed in Week 7)

• Based on your analysis and evaluation, propose and justify two recommendationsone for each selected topicthat can take the operations to the next stage of the Hayes and Wheelwright Four Stage model.

Requirements

The required word length for this assessment is 2500 words (+ 10% before penalty applies).

• In terms of structure, presentation and style you are normally required to use:
• author-date style referencing (which includes in-text citations and a reference list)

These requirements are detailed in the Style Guide.

• You are required to use at least 6-12 references for this report.
• All references must be from credible sources such as recent academic articles, books, industry magazines, and company documents.
• Your grade will be adversely affected if your assignment contains no/poor citations and/or reference list and if your assignment word length is beyond the allowed tolerance level (see Assessment Policy available on AIB website).

Grading criteria and feedback

Your assessment will be marked according to the following grading criteria:

• Criterion 1: Extent to which question is addressed (20%)
• Criterion 2: Advanced understanding of operations management principles, frameworks, and contemporary topics (25%)
• Criterion 3: Critical reflection and application of principles, frameworks, and contemporary topics to develop well-justified, practical, and innovative recommendations (45%)
• Criterion 4: Communication, structure, and language (5%)
• Criterion 5: Referencing (5%)

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