Interaction in where the team will have mutual understanding, interest,
Posting #1
An obstacle to effective communication can be the difference in technical experience and terminology. I can only imagine the frustration for IT if they are trying to troubleshoot a problem with vague information like “It doesn’t work”. Knowing the terminology would help the customer to say some like “Unable to log into the webpage with my last known credentials. The T-skills are the list of skills starting with the letter “T”. Thinking, translating, etc. These skills are cognitive and a strong focus needs to be on listening. This gives a person the best chance to absorb all of the information and formulate a proper conclusion.
Posting #2
One part that caught my eye from the book reading and is considered an obstacle and an example is IT managers really are disengaged from the IT work so IT management can become distant in regard to the organization so effective communication can be lost in the translation. Secondly, T-level skills for communication is structured in a way where the relationship is built over time using some select building blocks that have an adhesive effect on the relationship, competence which is reliability in the task is done correctly, credibility in believe your organization or team will respond, Interpersonal Interaction in where the team will have mutual understanding, interest, and chemistry and finally trust with goes without explaining.
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