Michael is an HIM director at a local hospital in West Virginia.
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Get it written →Michael is an HIM director at a local hospital in West Virginia. Michael recently ran reports on patient admissions by ethnicity and discovered that over the past three years, the Hispanic population has increased from 3 percent to 18 percent. When looking at patient satisfaction scores from that population, he noticed that the scores are much lower than normal.
Theorize what could be causing the low patient satisfaction scores from a cultural diversity standpoint.
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