Knowledge Management for Clinical Applications

Knowledge Management for Clinical Applications

Medimart provides a wide variety of high quality health care and medical products, most of which are top selling brands in Japan, Europe and USA. Health care products include rehabilitation accessories, body protectors, walking aid, blood pressure monitors, seat cushions and wheelchairs. 

Company Website: https://www.medimart.com.hk/?lang=en Product Category: 

https://www.medimart.com.hk/product-category/product-category?lang=en

 Medimart employed a new Sales Executive, Ms. Peggy Wong, who has attained Bachelor of Social Work and MSc in Health Informatics. She worked as social worker in a school in Hong Kong around 15 years and just decided to change her field from now on. Ms. Rebecca Yan, the Medimart Shop Supervisor, works with Peggy everyday in the same shop. Using the “KnownUnknown Matrix”, explain briefly what Peggy knows and what she does not know. (5 marks)

Peggy does not work well with her supervisor Rehecca. The dialogues between them are as follows: Dialogue ] How come you chase my target everyday? I have worked very hard to engage customers to deliver my health knowledge and appropriate solution. I wish I could really help them to have better health and give cares to them. You must reach the daily and monthly target to show your value. This is your first priority+ or you neglect your duty. 1 don’t care if you really give care to FDUI’ customers. Dialogue 1 l have worked consecutively for 3′ days without any day—off. 1 cannot stand longtime and my voice is very weak. 1 need a break! This is a typical sales job. not in a school. No pain no gain. Do you think that you can sit in your office and gain salary automatically everyday? Use the “Left and Right Hand Column" to write down the feelings and thought from both Peggy and Rebecca. Then1 use the “Mutual Action Model" to explain this case with desired frames. actions and results for both of them. (You can simply quota dialogue L4, EB. 2A and EB rsspsrflvsfl when you nastier this question)