Select any product or service that you are familiar with, either as a provider or as a consumer. Describe how effective its design is in meeting customer needs.
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This week’s course materials present examples of how integrating product and service design into your pursuit of operational excellence can be an effective strategy to increase your organization’s competitive advantage. Support your response to the prompts below with specific references to this week’s course materials.
Identify two articles or videos from this week’s materials that you found to be most useful. What were your takeaways from these? Why?
Select any product or service that you are familiar with, either as a provider or as a consumer. Describe how effective its design is in meeting customer needs.
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