Post a phrase you have said to someone in crisis or someone has said to you that you now know was not appropriate, effective,

 Post a phrase you have said to someone in crisis or someone has said to you that you now know was not appropriate, effective, or empathetic. What was the result of the exchange? Now, based on what you have learned about crisis intervention skills, how would you revise the phrasing to be most effective and empathetic for the individual in crisis?