Identify the impact on the organization
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Formulate your thoughts and ideas for resolution of Smith’s service-level issues. Begin to develop value streams for current business processes to help identify waste.
Develop and provide some solutions for Smith’s organization regarding how he can improve service-related issues as experienced by his customers.
Identify the impact on the organization for each of the solutions you recommended if Smith chooses not to implement the recommendations.
Be sure to include in your answer the following issues:
Response times
Service quality
Costs
Communications
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