slide and Book use. ? Critical Concept 12.3, page 315 ? Critical Concept 12.4, page 31
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· Critical Concept 12.3, page 315
· Critical Concept 12.4, page 318
Chapter 12 For Discussion Questions: Answer each, providing the page number in your book that you found the answer is required for each question.
- Define: governing body, quality management system, quality management plan, risk management, hospitable environment, organizational culture and performance excellence.
- List some of the typical participants/groups in healthcare quality activities.
- Describe the purpose and content of a quality management plan.
- What is a “hospitable” environment to maintain high quality standards?
- Identify strategies for overcoming environmental characteristics that are not hospitable to quality improvement.
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