Any topic (writer’s choice)

This case study presents a frequent occurrence in airline travel, overbooking, and its effects on customer satisfaction:Overbooking policies and the way overbooking is dealt with differ from one airline to another, from the U.S. to the E.U. and beyond. While compensation is one way of ensuring higher customer acceptance for overbooking problems, effective and timely communication of overbooking situations and denied booking policies and compensation could potentially be an alternative solution.

Read the case study and write a 300 word paper that addresses the following questions:

    How do stakeholders (shareholders, customers, employees, suppliers, government, etc.) figure into the overbooking strategy?
    What strategic choices do airlines need to make in regards to overbooking?
    How could overbooking policies be revamped and improved upon?

Your paper should be supported by a minimum of 3 peer-reviewed articles to support your responses.