You are a nursing supervisor at a private, critical access hospital offering a variety of clinical care and hospital services to the community

Purpose of Assignment:

According to the American Association of Colleges of Nursing (2021), “Informatics processes and technologies are used to manage and improve the delivery of safe, high-quality, and efficient healthcare services in accordance with best practice and professional and regulatory standards” (p. 46).

American Association of College of Nursing. (2021). The essentials: Core competencies for professional nursing education.

Course Competency:

Explain innovative systems and distribution of technology to enhance the quality of healthcare delivery and patient safety.

Content:

Scenario

You are a nursing supervisor at a private, critical access hospital offering a variety of clinical care and hospital services to the community. As part of this role, you conduct weekly patient satisfaction phone calls regarding their hospital stay and create patient satisfaction improvement plans for the weekly leadership meetings for any patient concerns.

You just completed a disheartening phone call with a geriatric patient named Mabel who had a six-day hospital stay following a diagnosis of pneumonia. Mabel started the call sharing that fifteen years ago, she was hospitalized with pneumonia at your hospital but was very pleased with her first stay. Unfortunately, this hospital stay presented a lot of challenges for her. She shared she had to stay an extra night because the doctor never showed to sign discharge papers; the pharmacy was closed overnight, so her prescriptions weren’t ready; and she still had not received a bill which had to be mailed because the computer system was shut down for maintenance when she called to inquire. She continued to share that she was provided access instructions for an online portal to view her records but the link does not work, and the user ID and password she was promised would be in the discharge paperwork but was nowhere to be found.

Instructions:

You are preparing for the weekly leadership meeting and only have one patient satisfaction improvement plan to create in response to Mabel’s feedback about her hospital stay. Also, they have asked each leader to bring two innovative technologies that they feel would improve patient safety to this meeting to start a conversation for purchasing new innovation. They are looking at the next fiscal year and want to budget for the integration of 2 innovations. Create an improvement plan using the format of your choice and add the two innovative technologies under the improvement plan. Be sure to include the following components:

· Thoroughly identify all of Mabel’s hospital stay concerns.

· Specifically, identify how the failure of technology impacted her healthcare delivery.

· Thoroughly describe two innovative technologies you would recommend to improve client experience, such as Mable’s.

· Describe how you would evaluate the impact of these technologies.

· A thorough description of evidence from the literature to support how each technology had a positive impact on client safety.

APA Paper

When completing assignments remember that APA is required. This should include:

1. A title page

2. Paragraphs to be indented 5 spaces

3. For this course the only Level Heading to be used are Levels 1&2 (please refer to APA guide for assistance)

4. Paper to be double spaced

5. Proper use of in-text citations (please refer to APA guide for assistance)

6. Proper use of citations when using direct quotes (please refer to APA guide for assistance)

7. The usage of quotes not to exceed 5% of your paper

8. Any quote that contains 40 words need to follow the block quote format per APA guideline

9. References to be on a separate page and following APA format (please refer to APA guide for assistance)

10. Paper Formatting Tips: All parts of the paper should have >1-inch margins >be double spaced >use only double spacing after paragraphs (no extra spaces) > Choose one of the following fonts: Calibri, 11 pt. Arial, 11 pt. Lucida Sans Unicode, 10 pt. Georgia, 11 pt.

11. Mac users only:

12. Go to:

13. portal.office.com

14. sign in with your school credentials

15. click on the chevon

16. select download 365

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