CS Writing Sample
To better understand your communication style and approach to customer service, we would appreciate if you could provide answers to the following questions.
Questions:
1. I received part of my dazzle dry order a few days ago (four polish colors: gambit, perfectly plaid, visionary, and Ivy League) but I had also ordered the fringe system kit virtual bundle.
I got an email saying my entire order was delivered, but the fringe system kit wasn’t in there, so I wanted to reach out and see if on your end perhaps that is coming in a second package? If not, am I able to get a refund or get the item resent to me?
Thank you so much for your help.
2. Hi, I got the delivery of my starter package. I’m not crazy about the color. I picked seems to have a bit of pink and some shimmer in it. What could you tell me would be a pale pink, white type of sheer color that I could order?
3. Hi I just placed an order with Dazzle Dry and I forgot to use the discount code of the influencer that introduced me to the products. Her discount code is Allyro15. Would it be possible to add that to my order after the fact?
4. Hello there! We didn’t receive the package like we were supposed to. But it said the package is already delivered
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