Week 1: Case: Exception or No Exception
Exception or No Exception?
In this discussion we will prepare by reviewing the “Exception or no Exception” Case. This case involves the cultural dimension of rules (universalism) versus relationships (particularism). Once you have reviewed this case, write an essay that responding to the following questions:
1. If you were the general manager of the insurance company, would you give the customer a loan exception to his policy? Or not give the exception? Why or why not?
2. How does this case illustrate that functional departments such as accounting and sales hold different cultural values?
3. How does this case illustrate that the vision and mission of a company may have cultural dilemmas in the day-to-day provision of customer service? (A cultural dilemma involves stakeholders who hold different cultural values in issues such as the customer requesting a loan exception to his policy?)
Write your essay in APA format. Do not repeat the questions in your paper. Weave your responses into in integrated, coherent essay. Support your analysis with at least two relevant peer reviewed scholarly references from sources other than the textbook in addition to at least one reference from the textbook. An abstract is not required.
Do not use the Text Submission option. Use the Attach File option only. Due on Sunday, no later than 11:59 P.m. PT.
Be sure to read the assignment description/expectations in the syllabus and grading rubric for more details to support yourself in earning maximum points on this assignment.
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