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June 16, 2024

Developing Active Listening and Empathy Skills

Effective leadership is not just about making decisions and giving orders; it also involves being an empathetic and active listener. In this assignment, you will be able to evaluate active listening and empathy skills, which are crucial for building strong relationships, resolving conflicts, and fostering a positive work environment.

Instructions:

Read scenario

What do you think Jessica did right or wrong? How would you have dealt with this situation?

How would you address the conflict at Harmony Hospital between the medical director, Alex, and the nursing staff using empathy and active listening?

What is the importance of active listening in conflict and/or change management?

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