Describe the principles and key themes of TQM and explain how these relate to the various quality management philosophies, tools and  LO1  LO2  LO3  LO4 Compare the different approaches to quality costing and evaluate the effectiveness of these methods.

STUDENT NAME: STUDENT ID. NO.: SCHOOL OF ENGINEERING COURSE NAME: BEng AME ISSUE DATE: 08-May-23, Monday SUBMISSION DATE: 08-May-23, Monday MARK & FEEDABCK DATE: 28-May-23, Sunday MARK & FEEDBACK METHOD (e.g. via Moodle) : 28-May-23, Sunday FINAL EXAM COVER SHEET OUTCOMES (Please tick the relevant outcomes) Describe the principles and key themes of TQM and explain how these relate to the various quality management philosophies, tools and  LO1  LO2  LO3  LO4 Compare the different approaches to quality costing and evaluate the effectiveness of these methods.  LO5 Describe a formal quality system and discuss the relationship it has with an environmental management system and TQM.  LO6  LO7  LO8 techniques. Differentiate between Inspection, Quality Control, Quality Assurance and TQM, identify quality activities which can be used within each approach and use this to assess the maturity of an organisations quality. Design a quality improvement program, select and identify suitable tools and techniques. Discuss the importance of performance measurement and explain how performance measurement system. Recommend how marketing, design and manufacturing departments can contribute to a TQM program through the use of appropriate quality techniques. Explain variation, apply SPC to a simple example and calculate process capability. Plan the implementation of SPC in a manufacturing organisation. Discuss the importance of performance measurement and explain how performance measurement system, benchmarking and other techniques can help a company achieve continuous improvement. RESULT GRADING OVERALL Q1: Q2: Q3: Q4: Q5: TOTAL % Assessor’s Feedback: I certify that the work contained within this quiz is all my own work. Student Signature: Assessor’s Name: Feedback Received: Student Signature: Date: Date: Ms. Nour Qinawi Signature: BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. Date: School of Engineering EA305EMM Total Quality Management Q1: write a short essay on the below (16 Points) A) Inspection, Quality Control and Quality Assurance are 3 different approaches a company can follow in order to pursue quality. Discuss, using a single sentence to define each approach, and give an example on each approach ( 4 Points) B) What are the 5S’s ?and what do they achieve in an organisation setting? ( 4 Points) C) The motivation theories and how do you think they contribute to TQM.. ( 4 Points) D) From a quality perspective why is it important for a company to maintain close ties with upstream and downstream supply chain partners. ( 4 Points) Q2: from our discussion of the 7 quality tools. None are perfect for all problems and they must be in conjunction with each other. Last weekend the manager at ABC restaurant received 200 complaint cards from customers. (16 Points) A) Explain how he could use a Pareto and a cause and effect diagram to solve the problems at the restaurant. Assume a problem of customer service to build a fishbone diagram. (8 points) B) Describe the improvement process to achieve quality improvement that will help the ABC restaurant keep his continuous climb toward better customer service. (8 points) Q3 : the six sigma approach to quality is gaining popularity particularly in large organisations; prepare a presentation for top management to: (16 Points) a) In your own words explain the 6 sigma approach to quality. present the organizational and training requirements. (8 points) b) Suggest a typical problem solving approach to achieve the six sigma strategy (8 points) Q4: In your own words and using appropriate diagrams explain how improving quality can lead to reduced costs. Use different costs of quality in your argument. (26 points) Q5: Total Productive Maintenance is a technique that can be used by a company to achieve a world-class standard of performance in terms of overall effectiveness of equipment (machines and processes). (26 Points) Discuss using suitable diagrams how TPM achieves this by: a) Defining TPM and discussing the underlying principles and the 6 big losses. b) (13 points) The CNC machine tool produces terminal blocks at a planned production rate of 60 units per hour. (All values are in minutes per week .) Final Exam BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. Page 1 of 2 School of Engineering EA305EMM Total Quality Management Using the table below, calculate the average Overall Equipment Efficiency (OEE) for the machine tool over the three week period and using the principle of ‘Best of the Best’ the expected increase in revenue during these three weeks if achieved. Assume the sales value of a terminal block to be £50 each (13 points) Week No. Availability Losses Performance Losses Quality Losses 1 400 210 100 2 650 220 90 3 950 300 40 Attach the completed worksheet to your answer booklet. WEEK AVAILABILITY PERFORMANCE QUALITY OEE GOOD UNITS (a) (b) (c) (d) Per Unit £ Increase £ 1 2 3 Total Units Average Best of Best Gain Value Final Exam BUSINESS DOCUMENT This document is intended for business use and should be distributed to intended recipients only. Page 2 of 2

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