Supply Chain Question
SCM 1010 – Operations Management Assignment 5 – Service Process Problem Value (%) This assignment is worth 6% of your course grade. Course Learning Outcomes (CLOs) By completing this assessment, you will be able to: ● CLO 5: Use mapping tools and skills to chart supply chain systems, processes and components (e.g., the flow and movement of relevant products, services, materials, information and finance within and between supply chains, decision points, transactions, stakeholders, etc.) Task In this assignment, you must analyze and solve the problems listed below by applying course content and methodology. How to Complete This Assessment 1. This is an individual assignment. 2. Work must be submitted in spreadsheet format (excel is preferred). Students need to show their work (including calculations). 3. Students must use their course textbook to inform their answers. No external research is required to complete this assignment. 4. Using generative AI programs like ChatGPT, or paraphrasing websites like Spinbot are not permitted. You can succeed (and you will learn more) without relying on these tools. Grading Criteria Problem Exceptional (4 points) Proficient (3 points) Emerging (2 point) The answers are correct; a spreadsheet is provided to show work. One minor mistake in the calculation; a spreadsheet is provided to show work. Justification is adequate for question a) OR Answer lacks justification for question a) Needs development (1 point) Incorrect, not included (0 points) Two or more minor mistakes in the calculation or no spreadsheet is provided to show work. Significant mistakes in the calculation or no spreadsheet is provided to show work. The question is not answered, or a spreadsheet is not provided to show work. Or /and Answer lacks justification for question a) Grade Or/And Answer lacks justification for question a) Total Points Total % /4 % How to Submit Your Assessment Assignments shall be submitted in Moodle as one spreadsheet file (Excel preferred). Service Process Problem created by ADenton 2024-03-05 Due Dates: Due dates are indicated in the course Syllabus. If you are short on time (for whatever reason), request an extension. Do not engage in academic dishonesty (for example, ask a friend to share their work, use ChatGPT, spinbots, copy from the internet, etc.). You may request an extension via email before the original due date. Requests received after grading has been completed will not be considered. Keep your request simple: include which assignment and the requested new due date. You do not need to reveal the details of your private life in order to be granted an extension. All reasonable requests within the course term shall be granted (the last possible submission date for all assignments is Apr 17, 2024). Service Process Problem created by ADenton 2024-03-05 Problem At a border inspection station, vehicles arrive at the rate of 8 per hour in a Poisson distribution. For simplicity in this problem, assume that there is only one lane and one inspector who can inspect vehicles at the rate of 10 per hour in an exponentially distributed fashion. a) Which waiting line model should be used to solve this problem, and why? b) What is the average length of the waiting line? c) What is the average time a vehicle must wait to get through the system (in minutes)? d) What is the utilization of the inspector? Service Process Problem created by ADenton 2024-03-05
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