Describe how to select the appropriate communication style and method required in a given situation
Competency
In this project, you will demonstrate your mastery of the following competency:
Describe how to select the appropriate communication style and method required in a given situation
Scenario
- You are a corrections officer in the local county jail, and you have just dealt with a potentially volatile situation: someone bringing contraband into the jail. You have to use your understanding of communications to identify the potential problem, de-escalate Project One Scenario in the Project One Scenario, and then report back to your supervisor on how you communicated during this situation.
Directions
For this project, you will use the provided scenario to create a communication debrief for your supervisor. You will need to include each of the following in your debrief:
Verbal Strategies
Identify the verbal communication strategies you used in this situation. Specifically, answer the following questions:
What verbal strategies did you use for a fellow corrections worker?
What verbal strategies did you use for the female visitor?
What verbal strategies did you use for the children?
What verbal strategies did you use for the inmate?
- Nonverbal Strategies
- Identify the nonverbal communication strategies you used in this situation. Specifically, answer the following questions:
- What nonverbal strategies did you use for a fellow corrections worker?
- What nonverbal strategies did you use for the female visitor?
What nonverbal strategies did you use for the children?
What nonverbal strategies did you use for the inmate?
Communication Styles and Approaches
- Explain why it was important to adjust your communication style and approach. Specifically, answer the following questions:
- How did you adjust your communication style and approach for your fellow corrections worker?
- How did you adjust your communication style and approach for the female visitor?
- How did you adjust your communication style and approach for the children?
How did you adjust your communication style and approach for the inmate?
Effective Crisis Communication Techniques
Describe how effective crisis communication techniques helped in this situation. Specifically, answer the following questions:
- How did your use of crisis communication techniques de-escalate the situation?
- How might the situation have turned out if you had changed your approach to one of the audiences you addressed?
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