Management Question

Assignment 1 Discussion: I will also send another discussion reply that will require a 3-4 sentence response. I will send this after the initial discussion submission answer is sent.

Practice setting personal goals (objectives) that are written, measurable, specific, clear, and challenging. Share 5 goals that are important to you. They may be academic, job, career, spiritual, family, financial, social, or physical goals. List your goals and make sure they are measurable, specific, clear, and challenging.

Assignment 2: Short Essay (please put this in a separate document with references)

Answer each of the below questions 

What is total quality management (TQM)?

Suppose you are the supervisor responsible for a pharmacy. You have received a few complaints about mistakes in customers’ prescriptions. To improve the quality of service delivered by the pharmacists, you can concentrate on (a) doing a better job of catching errors in the future or (b) doing a better job of avoiding errors. Which approach would you choose? Explain.

How does high turnover hurt productivity? What can a supervisor do to minimize turnover?

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