Mrs. Martinez called the First Care Family Practice Clinic to schedule an appointment for her 3-year-old daughter.

Mrs. Martinez called the First Care Family Practice Clinic to schedule an appointment for her 3-year-old daughter. Upon attempting to gather patient information, you notice that she is speaking primarily in Spanish and speaks very little English. As you attempt to gather information, you find that you are having great difficulty understanding what she is requesting. What would be the appropriate next step? Tell her not to speak Spanish and that she will need to speak English in order for you to assist her. Tell her to call back later when another scheduler is available that speaks Spanish. Ask Mrs. Martinez if she can hold while you connect with the Patient Interpretation Assistance Department for assistance. Tell her to come into the clinic and speak with a person directly.

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