Briefly describe the dimensions of quality that a customer looks for in a product, and apply them to a specific product.

Homework 2 – Chapter 2

Due Date – Next Class

Instructions: Each question 2 points.

Use one Word file for Blueline submission:

1. Q2.2. Briefly describe the dimensions of quality that a customer looks for in a product,

and apply them to a specific product.

2. Q2.43. One of the difficult aspects of global supply chain management is ensuring

quality across a number of different suppliers. Discuss how a company can ensure

quality along its supply chain.

3. Q2.44. Within a company’s supply chain, identify and discuss some of the different

supply chain processes where quality issues might arise.

4. Case Problem #2.1 – Page #103: Designing a Quality Management Program for the

Internet at D4Q – Provide detailed explanation and analysis

Use one Excel file with multiple Sheets for Blueline submission (please don’t

submit multiple files)

5. Problem #2.3 and #2.4 Page #101

6. Problem # 2.6 Page #101

7. Problem #2.8 Page #102

8. Problem #2.10 Page #102

9. Problem #2.14 Page #102

10. Problem #2.16 Page #102

Requirements: completed

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