You are working within a community agency and a client’s family approaches you with the following complaint: “You have lost my father’s glasses again!” Shouting in a high-pitched voice poi

You are working within a community agency and a client’s family approaches you with the following complaint: “You have lost my father’s glasses again!” Shouting in a high-pitched voice pointing her index finger at you. “This is the second pair of glasses that we have bought in the last three months. You have to pay for this and arrange to get him a new pair. We simply cannot afford to keep buying glasses because of bad staff.”
1. How would you respond using your Therapeutic Communication Skills to the client’s family as a PSW? List four actions you as a PSW would be able to do as an effective member of the team. These actions should help correct the problem in the future. (4 marks)

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