Again, refer to the Charter of Aged Care Rights found

Again, refer to the Charter of Aged Care Rights found in the Resource Information. Read the scenario below and answer the questions that follow.
CHCADV001
Q.1
Today Wallsend Nursing Home is very short staffed. It is a public holiday so there is reduced staffing anyway as there are no programs delivered on public holidays and often residents go home to family.
On top of this, two staff have called in sick and one staff member has not turned up to work. The supervisor attempts to get some casual staff in to cover the shifts but is unsuccessful.
All staff are overworked on that day. There are several residents who have been sick with gastro for three days, and one Consumer has a heart attack.
Services are severely disrupted. Consumers did not get their lunch or dinner until late, and several dressings were not changed at all. Several consumers were left in soiled incontinence aids until a staff member could get to them. Some consumers wanting minor things that they could manage themselves complained loudly and harassed workers.
In the table provided, list the rights and responsibilities of consumers, workers, and the Wallseend Nursing Home. Also, list what could have been done better by each group (if anything). (9 points)

Rights
Responsibilities
What could have been done better
Consumers
Workers
Wallsend Nursing Home
Q2.
Refer to the scenario below and answer the questions that follow
Max is terribly angry. He put in a formal complaint about the way his residential care fees were being charged. He is sure he is being overcharged. He has just received advice that it has been looked at by the billing department and the fees are correct. There is no other information provided to him.
He is sure he is right, and that the facility is ripping him off.

Use the internet or books to research the following questions:
a. What phone number could Max call to receive advice from the Aged Care Complaints Commissioner? (1 point)
b. How much will it cost Max to lodge a complaint with the Aged Care Complaints Commissioner? (1 point)
c. Briefly describe the advocacy services that are available to assist people to make complaints to the Aged Care Complaints Commissioner (2 points)

Rights
Responsibilities
What could have been done better
Consumers
Workers
Wallsend Nursing Home
Q.3 List six common risks to safety and well-being of older people.
Q4. Refer to the scenario below and answer the question that follow.
Penrith is a small town of approximately 3,000 people. It has an ageing community and is luckily serviced by a small country hospital and aged care facility. The nearest large town is 50 km away.
The hospital, in conjunction with the town’s Community House, are undergoing a project to improve the health and wellbeing of the growing number of older people in the town.
They are looking at opportunities for community resources, networks, and professional services.
In the table below list at least six suggestions for each category. One example of each has been provided for you as a guide. (7 points)
Community Resources
Networks
Professional services
Book sharing facility
Book Club
Physiotherapist to visit hospital once per week

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