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February 1, 2023

A client wishes to make a complaint about the quality

A client wishes to make a complaint about the quality of the food being served. You have been provided with the company policy on the ‘Clients Complaints and Grievances’ and the Aged Care Charter of Rights. [see documents in theory assessment section] Answer the following: a. What are the rights and responsibilities that the client needs to be aware of. b. Explain the process you would follow to assist client in lodging a complaint. c. Explain how you would work with the client to monitor the process and provide ongoing support and information to client

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