Sunset Family Clinic is a small physician’s clinic in the northwest.
Scenario
Sunset Family Clinic is a small physician’s clinic in the northwest. The clinic is staffed with one physician, two medical assistants, and one office manager that is a registered health information technician. The clinic sees an average of 20 patients a day.
The clinic’s physician and owner, Dr. Nancy Wright, is also on staff at the local hospital, Metropolis Medical Center, and, at times, has to refer her patients to the hospital for further treatment such as x-rays and CT scans. Metropolis Medical Center has an EHR system and participates in the regional health information exchange (HIE) network. Dr. Wright has seen the benefits of using an EHR system and participating in the HIE network. She knows her small, paper-based facility could run much smoother if she had an EHR installed and joined the regional HIE network. The referral process would be more straightforward, prescriptions would be sent electronically to the pharmacy, and the patients could enjoy the benefits of having access to their information through a patient portal. Dr. Wright believes her practice is able to afford an EHR system and would like to introduce her staff to the idea of running the clinic with an EHR system and participating in the regional HIE network. Dr. Wright contacts you, the Health Information Management Director, at Metropolis Medical Center.
Dr. Wright knows you were heavily involved with the implementation of the EHR at the medical center and advocated for HIE participation after the EHR was installed. She would like you to share your knowledge with her and her staff at Sunset Family Clinic. Dr. Wright has a small conference room at the clinic for the presentation and is willing to place a block in her patient scheduling to ensure no patients were scheduled for a visit while you were presenting. You have agreed to the presentation and have scheduled it for the following month.
After thinking over what to include in your presentation, you decide it would be best to educate the clinic’s staff on standard and regulations impacting an EHR, electronic document management, the impact of the master patient index (MPI) on patient documentation, the value of patient engagement technologies such as the patient portal, and health information exchange requirements.
To help visualize the impact of the MPI on patient documentation, you have some data from Metropolis Medical Center. The data collected represents MPI errors before and after proper education and training on the registration system. You will analyze the data, graph it, and use it in your presentation.
Before Education and Training on the Registration System
After Education and Training on the Registration System
Instructions
In a presentation (with slides and speaker’s notes):
Examination of standards and regulations that impact the EHR system.
Analysis of the management of electronic documents.
Examination of the impact of the MPI on patient documentation.
Analysis of the registration errors from Metropolis Medical Center to help the staff at Sunset Family Clinic visualize the impact of the MPI.
Including data visualizations by creating appropriate charts and graphs in presentation slides.
Examination of the value of patient engagement technologies, specifically patient portals.
Identification of health information exchange requirements and standards.
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